Privacy policy

Last updated: 29/08/2025

This Privacy Policy describes how Kiyoshiki ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kiyoshiki.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to you as a user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to our collection, use, and disclosure of your information as described. If you disagree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site, update the "Last updated" date, and take any required steps under applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The information we collect and use depends on your interactions with us.

We use your information to:

  • Communicate with you

  • Provide the Services

  • Fulfill legal obligations

  • Enforce terms of service

  • Protect the Services, our rights, and our users

What Personal Information We Collect

1. Information We Collect Directly from You

  • Basic Contact Details: Name, address, phone number, email

  • Order Information: Billing/shipping address, payment details, email, phone number

  • Account Information: Username, password, security questions

  • Shopping Information: Items you view, add to your cart or wishlist

  • Customer Support Information: Information you provide when contacting us

Note: Certain features may require specific information from you. Choosing not to provide it may limit access to these features.

2. Information We Collect through Cookies

  • Usage Data: Device information, browser information, network connection, IP address, and your interactions with our Site.
    We use Cookies and similar technologies to collect this information. For more on the specific Cookies used, see our Cookies Policy below.

3. Information We Obtain from Third Parties

Sources may include:

  • Vendors and service providers, like Shopify

  • Payment processors collecting payment details for order fulfillment

  • Advertising and marketing partners

Third-party information is treated according to this Privacy Policy, but we are not responsible for third-party policies or practices.

How We Use Your Personal Information

  • Providing Products and Services: To process orders, manage your account, arrange delivery, facilitate returns, and send transactional communications.

  • Marketing and Advertising: To send promotional messages and display personalized ads.

  • Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.

  • Communicating with You: To offer customer support and improve our Services.

Cookies Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit our Site. They help us remember your preferences, improve performance, and provide a more tailored browsing experience.

How We Use Cookies

We use Cookies and similar technologies to:

  • Enhance and personalize the browsing experience

  • Analyze how visitors use our Site

  • Enable essential functionality (such as shopping carts and checkout)

  • Tailor marketing and advertising to your interests

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for core Site functions, like secure login and shopping cart use.

  • Performance Cookies: Collect anonymous data on how visitors use our Site to improve functionality.

  • Functional Cookies: Remember preferences, such as language or region, to personalize your experience.

  • Targeting/Advertising Cookies: Track browsing habits to deliver more relevant advertising content.

Managing Cookies

You can control and manage Cookies in your browser settings. Most browsers allow you to block or delete Cookies, but please note that disabling them may limit Site functionality, including checkout and personalization.

How We Disclose Personal Information

We may share your personal information in these circumstances:

  • With Vendors/Service Providers: For IT management, payment processing, fulfillment, analytics

  • With Business and Marketing Partners: To provide services and advertise to you

  • With Affiliates: Within our corporate group for business operations

  • In Business Transactions: In mergers, acquisitions, legal obligations, or to enforce rights

We do not use sensitive personal information to infer characteristics about you.

User-Generated Content

If you submit content (such as reviews), it will be public. We are not responsible for how others use this information or for third-party privacy practices.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their content or privacy practices.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If a child has provided us with personal information, please contact us to request deletion.

We do not "sell" or "share" children’s personal information under applicable laws.

Security and Retention of Your Information

We take reasonable measures to secure your data. However, no method of transmission is completely secure. We retain your information as needed for legal and business purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access/Know: Request details of your personal information

  • Delete: Request deletion of your data

  • Correct: Request corrections to inaccurate data

  • Portability: Request a copy of your data for transfer

  • Opt-Out of Sale/Sharing/Targeted Advertising: Restrict use of your data for these purposes

  • Limit Use of Sensitive Data: Limit use to necessary services

  • Restrict Processing: Request limited data processing

  • Withdraw Consent: If consent-based, you can withdraw it

  • Appeal: Appeal if we deny your request

To manage your preferences, opt out of marketing communications, or exercise any of these rights, email us at support@kiyoshiki.com or visit our Site.

We do not discriminate for exercising your rights and may require verification of your identity before processing your request.

International Users

We may transfer your information to countries outside of your own. We use recognized transfer mechanisms, such as Standard Contractual Clauses, to safeguard data.

Contact

For questions or requests regarding this Privacy Policy, contact us:

📧 support@kiyoshiki.com
📮 Kiyoshiki, 19 Belah Road, Carlisle CA3 9RE, United Kingdom