Shipping

At Kiyoshiki, we aim to deliver each piece with the same care and consideration with which it was chosen. Below you’ll find details about our shipping and delivery process.

1. Processing & Dispatch

  • Orders are typically dispatched within 2–3 business days (Monday–Friday).

  • Made-to-order items are dispatched within 7 business days.

  • Larger furniture and custom items may carry longer lead times, noted on each product page.

2. Delivery Methods & Times

We work with trusted carriers to ensure your order arrives safely. Delivery times vary depending on the product type:

  • Small Lighting (pendants, sconces, table lamps): 7–21 business days

  • Larger Lighting (over 12 x 12 x 12 in / 30 x 30 x 30 cm): 10–30 business days

  • Furniture & Made-to-Order Items: 15–40 business days

  • Expedited delivery may be available on request.

3. Delivery Costs

  • Complimentary delivery is available on all orders over $50.

  • Orders under $50 will display calculated delivery costs at checkout.

4. Order Tracking

When your order ships, you’ll receive a confirmation email with tracking details so you can follow its journey.

5. Delivery Restrictions

  • We currently deliver to most international destinations.

  • Some regions or products may have restrictions due to carrier limitations or regulatory requirements.

6. Delays & Issues

While rare, delays may occur due to customs, couriers, or global events.

  • If your order is delayed, damaged, or lost in transit, please contact us at support@kiyoshiki.com within 48 hours of delivery for assistance.

  • Kiyoshiki is not responsible for delays caused by carriers or circumstances beyond our control.

7. Returns & Exchanges

For detailed information about returns, exchanges, and eligibility, please see our [Returns & Refunds Policy].

8. Contact Us

If you have questions or need assistance with your delivery:
support@kiyoshiki.com