Royale Interiors Returns and Refunds

Royale Interiors supplies lighting for private homes and commercial projects. This policy sets out how returns, damages and cancellations work, so you know where you stand before you order.

Returns & Exchanges

We offer a 30-day return window on eligible items.

Return eligibility

  • Returns must be requested within 30 days of delivery.
  • Items must be unused, uninstalled, and in original packaging with all components included.
  • Once approved, the return must be shipped back within 7 days.

Category-specific conditions

  • Lighting: returnable if unused and in original packaging. Custom-finished lighting is final sale.
  • Made-to-order items: final sale. Where an item is made to order, this is stated on the product page before you buy.
  • Sale items: eligible for store credit only.

Return costs and fees

  • Return shipping is covered by the customer. This allows us to offer complimentary outbound delivery on original orders.
  • A 15% restocking fee applies to approved returns. Items returned in non-original or damaged condition may incur a fee of up to 35%.

Non-returnable items

  • Made-to-order or customised items
  • Light bulbs and electrical accessories
  • Used, installed, or modified items
  • Final sale, open box, or resale items

How to start a return

  1. Email support@royaleinteriors.com with your order number, the reason for return, and clear photos of the product and packaging.
  2. We'll confirm eligibility and provide the return address.
  3. Ship the item tracked and insured within 7 days of approval.
  4. Once received and inspected, your refund is processed within 3–5 business days.

Refunds are issued to the original payment method. Outbound delivery costs and transaction fees are non-refundable.

Damaged or faulty items

  • Report damage or defects within 48 hours of delivery.
  • Keep all original packaging for inspection.
  • We'll arrange replacements or parts as appropriate. If you request a return instead of a replacement, restocking fees may apply.

Cancellations and changes

  • Orders can be cancelled or changed within 24 hours of purchase.
  • After 24 hours your order may already be processing. You can still request a return once it arrives, in line with this policy.

Incorrect items

If you receive the wrong item, tell us within 48 hours of delivery and we'll send the correct one at no cost.